Return Policy

The core purpose of our return guidelines is to give you peace of mind when shopping online. We recognize that online buyers cannot examine items in person beforehand, so a review timeframe is provided after your package arrives. This period allows you plenty of opportunity to look over your purchase and make sure you are happy with it. You can send in a return application within thirty calendar days from the delivery confirmation date. To get a refund, all products must be sent back in their new, unworn, and perfect state, without any indicators of use, changes, or adjustments that could alter their condition.

Each item sent back must match the exact state it arrived in. Goods cannot have any physical damage, including blemishes, marks, scents, or physical alterations showing the item was worn beyond a basic examination. Please also confirm that every original part is included with the return. This applies to tags, labels, guides, protective wrapping, and any extra items included in the package. Keeping the original box is highly advised, as using it helps protect the product during shipping and accelerates our review when it arrives. An official proof of purchase, like a receipt or order confirmation, must be provided to move forward.

Prior to mailing any item back, you need to contact the support team to get an official approval for the return. You can start this by writing an email to [email protected]. Each application is checked to confirm it satisfies the requirements. After approval, you will get specific guidelines and a prepaid shipping label. Following these directions exactly and using the specified mail carrier is critical. Parcels returned without approval or shipped through unapproved carriers could experience major handling delays or get turned away completely, lengthening the time needed to handle your request.

We recommend inspecting everything carefully right when your package arrives. If you spot any damage from shipping, production flaws, or an incorrect item, please alert our customer assistance team right away. Letting us know immediately helps us confirm the issue fast and find the right solution. Based on the situation, we might authorize a return, give a complete refund, or fix the shipment mistake. Waiting to report these issues can make confirmation harder and delay the final fix.

Though most items in the catalog can be returned, specific types of goods might be excluded because of health rules, safety standards, or the nature of the product. If you have questions about whether a product qualifies, check with our staff before starting. Direct product swaps are not available; if you need another size, shade, or design, please follow the usual return steps for the original piece. After the return is finalized and your money is refunded, you can make a separate, new purchase for the alternative item.

Buyers living in the European Union might possess extra protections under regional buyer laws. Frequently, EU residents have the right to revoke their purchase within fourteen days of arrival without explaining why. To use this cancellation right, the products must stay unworn, free of damage, and complete with all their original wrapping and extra parts.

When your package gets to our warehouse, it will go through a thorough review to make sure it meets every standard. You will receive an email update once this check is finished. If your return is accepted, the refund will be sent back to the payment option used during checkout. Usually, refunds take up to ten business days to process after approval. The actual time it takes for the money to show up depends on your specific bank. If the funds have not arrived after fifteen business days, please write to us at [email protected] for help. We aim to manage every request fairly and clearly, providing updates along the way. If you need urgent support, you can also connect with us by calling +1 201 565 1000.